An open letter to Microsoft and HTC

The History

I’ve been using Microsoft Windows Phone (now Windows 10 Mobile) since the first release of the OS after the appalling Windows Mobile 6.5.  Here is a list of the mobile devices that I’ve owned, all running Windows Mobile:

  • Samsung Focus (Windows 7.x)
  • Nokia Lumia 920 (Windows 8.x)
  • HTC One M8 for Windows (Windows 8.x, 10 preview)

Current Status

It’s just been announced that at this point there is to be no update to Windows 10 Mobile for my HTC One M8 for Windows.  This is a technically superior phone to the Microsoft Lumia 640 (that’s getting the update btw) that I purchased mainly for the fact that the hardware would easily get me 3-5 years of efficient usage or more.  In fact, I’ve been running the Windows 10 Mobile Insider Preview for over 6 months without any major or minor issue found.  This is my daily driver AND is used for work as well through the BYOD program at my company.

The Rub

This says it all:  HTC M8 Is The Latest Windows Phone Model Not Getting Windows 10 Mobile

Open Letter to HTC

Dear HTC,

I’m disappointed that you have not stood by your products in the last several years.  You’ve developed some fantastic hardware that can easily be classified as flagship devices, however I’m concerned that you’re missing a huge market that I personally think is about to explode.  Supporting a device for two years is just that, supporting it.  Dragging your feet and delaying a response to customers on an upgrade, regardless of mobile OS, is just plain out manipulative.  At this point in time, I will never own another HTC device and will actively discourage family and friends from purchasing an HTC device.  I’m disappointed in you as a company.

Open letter to Microsoft

Dear Microsoft,

Our relationship goes back to Windows 3.0 on my Packard Bell 486.  I’ve continually used a system that has had OS’s from Windows 3.x, 9x, Me, 2000, NT, 7, 8 and now 10.  It was an easy decision for me to jump on the Windows Mobile wagon as everything I ever used was called Windows or was from Microsoft at some point in time or another.  After the announcement that the HTC One M8 would not be receiving Windows 10 Mobile, which at almost 2 years old is still superior to the Lumia 640, is very disappointing.  In fact, its downright shitty if I’m being honest.  It seems that it was based on Insider feedback, which I personally always answered honestly, usually positive though as I worked through the minor issues with certain apps or services.  A techie does that.

The fact that now you’re not supporting a large fan base and leaving them out to hang stuck with Windows 8.1 on hardware that can easily support Windows 10 Mobile isn’t a good move.  I’ve championed Windows 10 for both PC and Mobile and now am questioning your commitment to making the Mobile part even the least bit successful.  It would seem that you’re focusing on the business market, which is what Blackberry did, we all see how that ended up.

My plea

I urge you, HTC and Microsoft, release Windows 10 Mobile for the M8 and let the phone users decide if they want to upgrade.  The Insider Preview has been running on this device for months without a lot of issues (that I’ve seen at least), the least you can do is release a version that can be used.  I still have over a year before I can get a new phone and having to face that year on Windows Mobile 8.1 just sucks.

Fix it, or I’m going to Android.

References for this letter:

  1. Windows Insider
  2. Microsoft
  3. HTC